Customer Support - IT / SaaS B2C

Founded in 2012 by cyber-security experts Eduardo Cruz, Josep Gaspar, and Josh Gabel, Qustodio is the global leader in online safety and digital wellbeing for families. In 2022, Qustodio became part of the Qoria group, protecting every child's digital journey through a world-class collaboration between schools, parents, and educators in cyber safety. Qoria's mission is to support families and schools to live and navigate smarter in an increasingly connected world. Together, we help millions of families and educators across the globe protect children from online harm, while promoting healthy digital habits and awareness.

We are looking for a Customer Support - IT / SaaS B2C. Your mission will be to provide an excellent customer service directly to our customers in order to ensure our quality standards are met.

Main responsibilities:

• Providing excellent and extensive user support directly to our users.

• Using their own initiative to deal with user issues as appropriate.

• Developing relationships with customers and brand advocates.

• Use of a specification application to log, classify and track queries.

• Updating customers and team of news related to their queries and fixes in the product.

• General duties associated with the efficient running of the service.

• Covering other members of the team in their absence.

• Reporting and statistics.

Requirements:

• College degree or equivalent practical experience.

• Experience as CS Agent.

• Excellent attention to detail and fully computer literate and tech-savvy.

• Excellent written and verbal communication skills in English and/or Spanish. Other languages are valued.

• Excellent command of computers, Internet and technology.

• Positive attitude and strong team player.

• Results and service oriented.

• Ability to remain calm in any given situation with a methodical and organized approach is essential.

• Flexibility and adaptability to change.

What can we offer you:

• Great culture - friendly and emphasises both teamwork and fun.

• Our company is home to over 19 nationalities.

• Flexible working hours - and there are possibilities to work from home.

• Interesting challenges in a fast-growing technology company for you to grind your skills.

• Competitive salary range. 

• Employee Incentive Securities Plan.

• Private health insurance.

• In-house training and team building events.

• A modern and fully equipped office headquarters in Barcelona city center.

• Daily fruit and beverages supply.

• Daily catering for lunch.

• 23 days of holidays per year. Half day off on your b'day.

• Flexible benefits.