Deployment Engineer

Want to deliver tech with purpose, with people who care?

Join us in our mission to create solutions that help keep children safe online.

Who we are?

Headquartered in Perth, Australia, with offices globally,, Qoria is an ASX listed global leader in child digital safety technology and services. We are a purpose-driven business, operating under the ‘Linewize’ brand in North America and Asia Pacific, the ‘Smoothwall’ brand in the UK, and the ‘Qoria’ brand in EMEA and Sri Lanka. Our solutions are utilized by schools, school districts, and parental communities to protect children from seeing harmful content online, identify children at risk based on their digital behaviors and ensure teachers maintain focus and safe learning in the digital classroom. 30.000 schools and 7 million parents depend on our solutions to keep 25 million children safe in 180 countries around the world.

What’s the opportunity?

Our Deployment Engineers work within our Support and Delivery Team, providing technical support and high quality request management for escalated cases from end users of our product. They have the responsibility to ensure that 'every contact counts' for our customers such as parents, students, schools stakeholders and business partners by providing consistently excellent IT support and request management.

Here’s how you’ll do it:

• Providing an exceptional customer service experience helps ensure our customers will continue to purchase our products in the future

• Maintaining our place in the marketplace as the premier service provider to school districts.

• Satisfied customers can provide testimonials and referrals for potential new business.

• Assist customers with technical requests via phone, chat, and ticket systems to ensure support issues are resolved in accordance with SLAs.

• Act as a ‘project manager’, taking full ownership of technical support cases from inception to solution coordinating escalations as necessary.

• Recreate customer scenarios in a lab environment.

• Be a technical subject matter expert on the Education Solutions product suite and the underlying infrastructure of the ecosystem

• Perform primarily remote (infrequently on-site) product installations, initial configurations, and product training

• Create and manage internal and external product and training documentation

• Train and mentor other team members.

To be successful in this role you must have:

• An innate curiosity to understand how systems work (and could possibly be abused)

• A drive to find creative solutions to problems others may think are impossible to solve

• The ability to “think outside the box” and be comfortable performing a wide variety of tasks

Job Requirements:

• A degree in an IT, Computer Science, MIS discipline or Equivalent experience

• Solid understanding of networking, server, and web technologies

• Experience with IT management products and services

• Experience with network directories

• The ability to communicate effectively and efficiently to customers over the phone and written channels (ticket\chat\email).

• 2+ years of experience in a senior role in either system administration, network administration, security, solutions architect, or a tier 3 support role.

• Experience with acquiring and analyzing packet captures

• Experience/familiarity with managing enterprise deployments of iOS, Android, and Chromebook devices

Desired Experience / Skills:

• Experience working in a K-12 environment.

• Experience architecting complex solutions

• Domain expertise with IT operations, application management and/or security/compliance

• Experience with network security; firewalls, intrusion prevention, risk assessment, pen testing, content filtering, PKI, SSL/TLS

• Experience managing large (>1k seat) Windows and Mac workstation deployments

• Experience managing Windows Server or Red Hat Linux server environments in an enterprise setting.

Why choose Linewize by Qoria:

In this role, you can expect:

• Employee stock options

• Enhanced holiday & family leave

• Catered lunches

• Tech Allowance

• .... and much more

More importantly, you’ll..

• Deliver tech with purpose...

As part of our Support team, your work truly matters. Your creativity, organizational skills, and understanding of our tech customers’/clients’ needs will help grow and nurture our membership. This means helping more children stay safe online.

• With people who care...

You’ll work among a tight-knit team of Support professionals who share your passion for enabling safe online environments. We all take ownership of our work, end to end. And at the same time, we really care about growing and winning together.

• Through work that you love...

You’ll get to work on projects with real-world impact. And along the way, you'll be exposed to modern technologies and processes, in a fast-paced and supportive learning environment.

• And a career that you own.

A proven career path forward, with real opportunities to progress your career into other teams and departments within the company. Exposure to industry leading tech, developed in-house by an amazing engineering team. Regular company wide lunch and learn sessions. And as you step up and take ownership to make things happen, you’ll carve out an incredible career.

Sound like you?

We’d love to hear from you. Please submit your application if you would like to be considered for this opportunity.

At this stage we are only accepting applications from those with full working rights.