Onboarding Engineer

Want to deliver tech with purpose, with people who care?

Join an organisation that helps keep children safe online.

Who are we?

Headquartered in Perth, Australia, Qoria is an ASX listed global leader in child digital safety technology and services. We are a purpose driven business, operating under the ‘Linewize’ brand in North America and Asia Pacific, under the ‘Smoothwall’ brand in the UK, and under the ‘Qoria’ brand in EMEA. Our solutions are utilised by schools, school districts and their parental communities to protect children from seeing harmful content online, to identify children at risk based on their digital behaviours and to ensure teachers maintain focus and safe learning in the digital classroom. 27k schools and 6 million parents depend on our solutions to keep 22 million children safe in 180 countries around the world.

What's the Opportunity ?

Primarily working from home, you will be responsible for the successful planning, installation and handover of Smoothwall’s core cloud products into our customer base which is predominantly Education. Overall, the goal of the role is to ensure that customers have a positive experience with the product and are able to achieve their desired outcomes. You may be required from time-to-time to attend meetings at our Leeds office.

Here's how you'll do it :

The successful candidate will be responsible for guiding customers through the process of implementing and using a new product or service. They work closely with customers to understand their needs and goals, and then work closely with the customer to  help them successfully adopt the product.

Some specific duties may include:

1. Conducting initial planning of customer needs and requirements

2. Collaborating with customers to develop onboarding strategies and timelines

3. Providing training and support to help customers learn how to use the product effectively

4. Troubleshooting any issues or challenges that arise during the onboarding process

5. Monitoring customer progress and providing ongoing support as needed

6. Gathering feedback from customers to identify areas for improvement in the onboarding process

7. Collaborating with internal teams to ensure a smooth transition for customers from onboarding to using the product independently.

The key products you will work with are as follows, but there is scope for the role to develop into additional products as needed.

• Smoothwall Monitor

• Smoothwall Cloud Filter

• Smoothwall Cloud Reporting

• Smoothwall Classwize 

• Smoothwall Pulse

What you will bring:

Whilst this position is not exclusively technical, it operates within technical environments and involves collaboration with technical personnel. A foundational understanding of the following tools and technologies is therefore expected: 

• Windows Server, Azure, Microsoft Intune & Google Admin platforms

• Active Directory, GPO, DNS, DHCP

• MDM solutions that support iPads and tablets such as Jamf or Moysle 

• Basic TCP/IP networking, Proxy & Routing experience

As well as:

• Interested and confident in new and emerging technologies

• Strong customer service and customer engagement skills.

• Confident and professional in communicating with internal and external people

• Very organised, methodical, and analytical

• A proactive, problem solving mentality

• Ability to quickly learn new skills and adapt to new systems, procedures and environments.

Desirable

• Experience working in schools, colleges or other education institutions.

• Experience of safeguarding technologies such as Filtering and Monitoring

• Understanding of the relevant safeguarding legislation that applies to schools

• UK driving licence and own transport.

• 2 years previous experience in a similar role.

• Previous Smoothwall experience

Why choose Smoothwall by Qoria:

In this role, you can expect:

• Employee share scheme

• Enhanced holiday & family leave

• Tech Allowance
  .... and much more

More importantly, you’ll:

• Deliver tech with purpose...

As part of our Support team, your work truly matters. Your creativity, organisational skills and understanding of our tech customers’/clients’ needs will help grow and nurture our membership. This means helping more children stay safe online.

• With people who care...

You’ll work among a tight-knit team of creative professionals who share your passion for enabling safe online environments. We all take ownership of our work, end to end. And at the same time, we really care about growing and winning together.

• Through work that you love...

This role takes skill, energy and resilience. It can also be incredibly rewarding. Here, your efforts will be visible and you’ll love the impact you have

• And a career that you own.

A proven career path forward, with real opportunities to progress your career into other teams and departments within the company. Exposure to industry leading tech, developed in-house by an amazing engineering team. Regular company wide lunch and learn sessions.

We’d love to hear from you. Please submit your application if you would like to be considered for this opportunity.

At this stage we are only accepting applications from those with full working rights in the UK